Device Not Turning On
✅ Confirm the device is fully charged using the included USB-C cable and a 2A adapter. ✅ If the device has been in use for a prolonged session, allow it to cool down for 10–15 minutes before restarting.
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Troubleshooting
Experiencing an issue with your device? Here are common troubleshooting steps to help you get back to comfort quickly
Heat or Vibration Not Working
✅ Make sure you’re operating the device in an environment between 15°C–35°C (59°F–95°F) for optimal performance. ✅ Turn the device off and back on, then reselect your preferred heat and vibration levels via the control panel. ✅ Confirm that your sess
Unusual Noises
Mild humming or mechanical sounds are normal, caused by the vibration and massaging mechanisms inside. If noises are louder than expected, ensure the device is securely strapped and not in contact with hard surfaces.
Device Stops Mid-Session
This is likely due to the 10-minute auto shut-off safety feature. Simply press the power button to restart and begin a new session.