Your device is protected by a 2-year limited warranty from the date of purchase. This warranty covers:. Manufacturing defects. Malfunctions due to faulty materials. Failures not caused by misuse. Accidental damage (e.g., drops or spills). Water or li

<h3 data-start="4350" data-end="4394" id="isPasted">Warranty Coverage (2-Year Guarantee)</h3>Your device is protected by a 2-year limited warranty from the date of purchase. This warranty covers:<ul data-start="4504" data-end="4598"><li data-start="4504" data-end="4527">Manufacturing defects</li><li data-start="4528" data-end="4566">Malfunctions due to faulty materials</li><li data-start="4567" data-end="4598">Failures not caused by misuse</li></ul><hr data-start="4600" data-end="4603"><h3 data-start="4605" data-end="4631" id="whats-not-covered">What&#x2019;s Not Covered</h3><ul data-start="4633" data-end="4816"><li data-start="4633" data-end="4676">Accidental damage (e.g., drops or spills)</li><li data-start="4677" data-end="4703">Water or liquid exposure</li><li data-start="4704" data-end="4747">Unauthorized disassembly or modifications</li><li data-start="4748" data-end="4780">Cosmetic wear from regular use</li><li data-start="4781" data-end="4816">Devices without proof of purchase</li></ul><hr data-start="4818" data-end="4821"><h3 data-start="4823" data-end="4862" id="how-to-request-warranty-service">How to Request Warranty Service</h3>If your device meets the warranty terms and you&#x2019;re experiencing an issue:<ol data-start="4939" data-end="5199"><li data-start="4939" data-end="5002">Contact LEVIDE Customer Support through the Help Center.</li><li data-start="5003" data-end="5101">Provide your order number, proof of purchase, and a brief description of the issue.</li><li data-start="5102" data-end="5199">Our team will review and assist you with next steps, including possible replacement or repair.</li></ol>

Warranty Coverage (2-Year Guarantee)

levidekneecompanion

We proudly stand behind the quality and performance of every LEVIDE™ Knee Companion. Here's what you need to know:

Warranty & Support

What is the LEVIDE™ Knee Companion?

Key Features

Included Accessories

Control Panel Overview

Product Overview

How to Charge the Device

Charging Instructions

Battery Life & Usage Tips

Can I Use the Device While Charging?

Getting Started

How to Operate the Device

Therapy Modes Explained

Vibration Settings

Heat Therapy Settings / Infrared & Red Light Therapy

How Long is Each Session?

Recommended Usage Times

Using the LEVIDE™ Knee Companion

How to Secure the Device

Using Over Clothing

Sitting or Lying Down Use

Ergonomic Design & Adjustability

Fit & Comfort

General Safety Guidelines

Who Should Not Use the Device

Can I Use It While Sleeping or Exercising?

Environmental Use Recommendations

Device Compatibility with Medical Conditions

Safety & Precautions

Cleaning Instructions

Storage Tips

Long-Term Battery Care

Cleaning & Maintenance

Device Not Turning On

Heat or Vibration Not Working

Unusual Noises

Device Stops Mid-Session

Troubleshooting